Shipping policy

PROCESSING & PRODUCTION TIME

Our frames are 100% handmade to order and it takes a few days to be produced before dispatched. The time we need to prepare an order for dispatch varies. For details, see individual items.

ESTIMATED DELIVERY TIME

United Kingdom: 7-10 business days
North America: 10-15 business days
Europe: 7-10 business days (Temporarily paused)

We do our best to meet these dispatch estimates but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

CUSTOMS & IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

DOMESTIC – UK MAINLAND

Our standard shipping within the UK is operated by Royal Mail or Hermes, depending on a few variables such as package dimensions and weight. The estimated delivery is about 2-4 business days on top of the usual processing/production time.

EUROPE

For customers based in Europe, we dispatch orders via Hermes or UPS depending on the weight and quantity. A small shipping fee is charged to cover the extra cost due to being an international parcel delivery. The estimated delivery is usually between 3-5 business days on top of the usual processing and production time.

THE USA AND OTHER COUNTRIES

For the US and other international customers, we dispatch all our orders via DHL Expedited delivery with tracking and damage protection. The estimated delivery is usually between 4-10 business days on top of the usual processing and production time.

International orders may have the standard glass replaced by a clear acrylic glass with the same thickness, to avoid the risk of glass breakage in transit. The quality is just the same as glass, except you need to be extra careful with cleaning as the acrylic scratches easier than glass.